Call Whisper

Answer Every IVR Call with Context and Confidence

Call Whisper helps teams instantly understand why a call is ringing before they answer, so conversations start informed, prepared, and on track.

• Reduce hesitation and misrouted calls across IVR flows
• Improve agent readiness in shared or global queues
• Deliver faster, more professional responses from the first hello
• Maintain consistency across regions, departments, and business lines

Instead of answering blindly, your teams hear a short, private prompt that identifies the call’s source, region, or IVR system, without impacting the caller experience.

What is Call Whisper and How Does it Work?

Call Whisper is an IVR-level call context feature that plays a brief audio prompt to the receiving agent after IVR routing is complete but before the caller is connected. The prompt is heard only by the agent, never the caller.

With United World Telecom, Call Whisper is configured directly within your IVR call flows, making it ideal for businesses managing multiple regions, numbers, queues, departments, or brands. Whether a call comes from a France sales number, a priority support IVR, or a specific campaign line, agents immediately know the context before answering.

Key Benefits and Use Cases of Call Whisper

In complex IVR and multi-queue environments, knowing why a call is ringing is just as important as routing it correctly. Call Whisper ensures agents receive immediate call context, improving efficiency and consistency across teams and regions.

Designing IVR Experiences that Prepare Agents: Reinforce IVR selections by alerting agents to the caller’s intent, language, or department, reducing confusion and unnecessary transfers.

Improving Performance in Shared Queues: Help agents instantly distinguish between sales, support, billing, or priority calls, even when multiple numbers route to the same team.

Supporting Global and Regional Operations: Use region-specific prompts like “Call from APAC support” or “EMEA sales line” so teams can adapt tone, expectations, and workflows immediately.

Enabling High-Touch Customer Experiences: Alert agents to VIP clients, crisis hotlines, or high-value service lines before the conversation begins.

Aligning Marketing and Operations: Pair IVR paths with campaign-specific whispers (e.g., “Conference show lead” or “Local meetup event”) to improve follow-up quality and attribution.

Managing Multiple Brands or Business Lines: Clearly identify which brand or location a call is for—such as “XYZ Chiropractor appointment line” or “ABC Pharmacy refill request”—so shared teams answer with the right greeting, context, and workflow every time.

Start Answering IVR Calls with Built-In Context Using Call Whisper

Call Whisper is available as part of our free advanced IVR feature and can be enabled directly from your control panel. Once active, teams can create, manage, and adjust whisper prompts across IVR paths without changing endpoints or agent devices.

Because Call Whisper integrates seamlessly with our broader voice platform—including advanced routing, call recording, analytics, and reporting—it becomes part of a unified call strategy rather than a standalone feature. Teams can review call activity, validate routing decisions, and refine call flows based on real usage patterns.

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Using Call Whisper with United World Telecom

With United World Telecom, Call Whisper is not just a feature. It’s part of a globally reliable voice infrastructure built for scale, resilience, and operational clarity.

You get access to:

• Tier-1 carrier connectivity and geo-redundant PoPs
• Local and toll-free numbers across 160+ countries
• A centralized control panel for IVR, routing, and AI Call Insights
• 30+ years of telecom expertise and dedicated onboarding support
• 24/7 human support for global voice operations

This means Call Whisper and our IVR phone system work consistently across regions, call volumes, and business models, giving teams the confidence to manage complex IVR environments without complexity at the agent level.