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CUSTOMER FEEDBACK
United World Telecom
Reviews
Trusted Global Voice Infrastructure—Backed by Real Support
For over 30 years, United World Telecom has helped businesses manage global voice communications across 160+ countries. Our platform combines reliable international calling, advanced routing, CRM integrations, and AI-powered insights—built for teams that rely on voice every day.
Just as important as our technology is the experience we deliver.
What Customers Say
Reliable global calling: Customers consistently highlight wide coverage, call quality, uptime, and performance across regions, supported by Tier-1 carriers and built-in redundancy.
An intuitive control panel: Ongoing platform feedback shows strong satisfaction with our control panel for managing international phone numbers, routing, reporting, integrations, 40+ advanced features, and daily operations.
Responsive, human support: Our live chat support earns 80%+ "Happy" CSAT ratings, with customers valuing fast responses and knowledgeable telecom expert, not scripted support.
Review on Capterra
Peter P.
Medical Practice, Practice Manager
"United World Telecom - simply excellent!"
The service does exactly what it says it does; it is easy to use, and feature rich. Beyond simple routing, I have been really impressed with: - IVR - Time of day routing - Voicemail to email - Voicemail transcription
Review on CapterraWilliam H.
Electronic Manufacturing, Director
"A good helper for business"
Call forwarding is very convenient and easy to set up. The price is moderate, not very expensive
Review on Capterra Subhransu M.
President
"Excellent and affordable United World Telecom Services"
This is an excellent service provider. APAC has been very prompt in attending to any request or issue. We are happy to have used their services for more than 15 years.
Review on CapterraRishabh S.
Information Technology and Services, Architect
"Good product and features"
Good experience, highly recommended, easy to use portal and good customer service.
Review on CapterraScott H.
Mechanical or Industrial Engineering, Acct. Manager
"Global automation company - ease of use"
We use United World Telecom for our US office and customers as well as our Customers across the world and Europe office. Customer calls one number and it gets routed to whatever office it needs to go to depending on time of day. Easy process.
Review on CapterraDerek F.
Telecommunications, Vice President, Middle East
"Letter of recommendation"
I wanted to take a moment to express my sincerest gratitude for the exceptional global telephony service I received from you and your team. From the moment I first reached out to your company, I was impressed by the professionalism and attentiveness of your staff.
Review on CapterraGerard Brown
IT Director, 4G Clinical
"Glowing for UWT"
Value for Money Customer Support Ease of Use The United World Telecom platform will save us time!! I can find a phone number in a country and have that processing in minutes. The friendly group at United World Telecom gave us all the information we asked for quickly and with ease. Their transparency and helpful nature made asking for help and getting detailed answers very simple.
Review on CapterraJustine A.
Business Manager, Consumer Services
"Perfect for our needs"
Great easy to use service, helpful staff. Definitely plan to use them again this coming season (for our in-resort customer calls).
I had researched quite a few other companies offering a similar service but they failed short on exactly what we needed for our international callers travelling in Japan. Great quick customer service replies when needed.
Review on Google
Evelin S.
Market Research Project Manager, GemSeek
Overall, I think it's a really reliable service. We have access to all of the information we need through the control panel system. We can not only check call detail records and call recordings but also see the invoices, all in one place.
Review on Google
Theron Vickery
Director of Client Support, Synergy Sports
My experience with United World Telecom has been exceptional. They have been phenomenal in their responsiveness and ability to help with my needs. The services are affordable and have been very reliable so far. I highly recommend this business!
Review on Google
Gabby Gialaboukis
Customer Support Coord., Choose a Challenge
We ported numbers to United World Telecom. The team was very friendly and helpful, particularly Luke and Joyce. The system is great and everything works as intended. We use their Auto-Attendant feature and Voicemail Forwarding.
Review on Google
Edna D'souza
Finance Lead. omniX Labs
United World Telecom helped us get a phone number that we use to receive and make international phone calls. The service has been very smooth so far. The customer service is great. They are doing a great job!
Review on Google
Norman Carcellar
Chief Technology Officer, Magsaysay Inc.
Ms. Dale Banaag was awesome! She was very pleasant to talk with and very professional. The service activation time was also very fast and the voice quality is superb. Keep it up!
Review on Google
Cris West
Director of Operations, Healthy Stuff
United World Telecom is a fantastic service. Everything just works. I've never had any issues. They provide reliable communication tools that we use to develop and support our international customer base.
Review on Google
Miranda Turner
International Markets Director, MGI Golf
Real people. Real human service. Super easy to deal with. Every request is dealt with quickly and correctly. Could not rate them highly enough for global phone solutions.
Review on Google
Barry Krawchuk
General Manager, America's Call Center
We are an inbound customer service call center and a number of our clients need international toll free numbers to the US. Our service has been flawless, billing is clean, easy to set up and excellent customer service. They are the best!
Review on Google
Lionel Altier
Business Dev. Advisor, Alpina Design Homes
Your response level is amazing. Thank you for the lightning fast response, quick implementation, seamless call transfers, and amazing no-hassle after-sales service. I wish all B-to-B businesses followed your benchmark. Very highly recommended.
Review on Google
Barry Dorr
IT Manager, Encore Tickets
I've been working with this company for the past 3 years, and they've been fantastic with every interaction. Nabill is extremely friendly, responsive, and understanding with my company's needs. They offer a great service with flexible options.
Review on Google
José Reyes
Network Administrator , Novartis
We are very happy with the service and use of the toll free numbers. No complaints. If there is ever an issue with the service, we contact the team immediately and they resolve the issue within 15 minutes. We see ourselves using the service for a long time.
Review on Google
Jodi Swan
Principal IT Solutions Delivery Specialist, Itron
It just works … I set it up and just don’t touch it. It is an out-of-the-box, easy, and straightforward solution. If we need to expand or upgrade the service, we will come to you first.
Review on TrustpilotPrassanna Malar
The call connectivity happens swiftly and I literally tested it with my colleague, never experienced such quick connectivity from U.S mobile to India number through Call Forwarding. Really appreciate the lightning speed service :-) Thank you so much for making our business run smoothly.
Review on TrustpilotArt D.
Every time I've needed support, help or service they're available within moments by chat or phone, no problem. The services have been great from three different continents forwarding calls to the US. It's a complicated compliance environment moving between countries, but GCF makes it look easy. I'll recommend them and continue to add services moving forward.
