Voicemail Transcription

Read Voicemails as Text Messages

The Voicemail Transcription feature is a premium feature that transcribes incoming voicemail messages into a text format. This means, you can read, download, and share voicemail messages as text messages. This feature is also called Visual Voicemail and Voicemail-to-Text.

By leveraging AI and machine learning, this feature has an accuracy level of over 90% in terms of detecting and transcribing more than 55 languages and accents, including French, German, Hindi, Arabic, Spanish, etc. Use this feature to:

• Quickly scan through messages
• Read voicemail messages on-the-go
• Prepare for outbound calls better
• Increase accessibility, and more.

What is Voicemail Transcription and How Does it Work?

United World Telecom customers can turn this feature on for each phone line in the Control Panel.

Then, when callers leave voicemails on your phone line, these voicemails will automatically be transcribed into text. You can then view or download your voicemail transcripts directly from the Control Panel. Or, you can configure and automatically forward voicemail recordings and transcripts to preferred email addresses by using our Voicemail-to-Email feature.

Benefits of Visual Voicemail

Here are some key benefits of the Visual Voicemail or Voicemail Transcription feature:

• Quickly scan through text in emails
• No need to play audio files
• Streamline their outbound calling efforts
• Prioritize which calls to return first.
• Forward voicemails to emails and access them anywhere
• Download and view transcripts on preferred platforms
• Share voicemails with relevant team members
• Read when you cannot listen
• Filter spam or unwanted calls

Read Your Voicemails in Seconds

Don’t let unanswered voicemails pile up. Our Voicemail Transcription feature provides you with instant, at-a-glance access to every detail. This means you can quickly review messages on your convenient devices without ever having to listen to the audio, significantly improving your response time and team efficiency.

This feature can be easily enabled directly from your phone number’s settings in the control panel. Once activated, you can choose to receive transcripts via email, giving you a searchable, centralized record of every voicemail.

Pro Tip: Take a moment to customize both your “Line is Busy” and “Unavailable / Missed Call messages.” The “Line is Busy” message lets callers know you’re assisting another client, managing expectations, and reducing frustration. The “Unavailable message” ensures callers hear a professional greeting before leaving a voicemail, even when you’re away.

View our step-by-step instructions for setting up this feature.

How Much Does Visual Voicemail Cost?