Network & Reliablity
Location: In-office, São Paulo, Brazil. Type: Full-time (40 hours)
United World Telecom is a global cloud communications provider helping businesses build international voice operations in more than 160 countries.
For nearly 30 years, we’ve helped organizations—from growing businesses to global enterprises—connect with customers worldwide through international phone numbers, SIP solutions, cloud communications, integrations, AI-powered tools, and telecom infrastructure backed by 99.999% uptime.
Headquartered in Florida with offices in Thailand and Brazil, our team supports customers around the world across multiple languages, cultures, and industries.
Today, thousands of businesses rely on our services—including global support centers, international sales teams, healthcare providers, travel companies, software platforms, financial services firms, and multinational enterprises.
About the Role
For many customers, the Provisioning team provides their first real experience with our company after signing up. While customers may discover us online, it is often the onboarding and provisioning experience that determines whether they become long-term customers.
This role is responsible for turning new customers into long-term users by ensuring services are activated accurately, efficiently, and professionally. You will work directly with customers, carriers, and internal teams to coordinate service delivery, answer questions, resolve issues, and ensure a smooth onboarding experience from day one.
If you enjoy helping people, solving problems, coordinating multiple moving parts, and being part of a global technology company, we’d love to meet you.
What You’ll Do
Own the Onboarding Experience: Process international phone number orders and service requests, transforming new sign-ups into long-term, successful users.
Coordinate Global Logistics: Partner directly with international telecom vendors and carriers to manage provisioning pipelines and ensure services are activated on schedule.
Provide Elite Support: Respond to incoming customer inquiries via phone, email, chat, and ticketing systems, resolving billing, account, or initial service questions with a professional touch.
Collaborate and Troubleshoot: Work closely with Sales, Technical Support and Billing to drive swift issue resolution and continuously find ways to optimize the customer experience.
Maintain Operational Excellence: Keep highly accurate records and documentation within company systems, ensuring all moving parts of the activation process are synchronized.
You Might Thrive Here If You
Are an Exceptional Communicator: You are fluent in English (written and spoken), enabling you to collaborate smoothly with our global team and international customer base. (Spanish language skills are a huge plus!)
Obsess Over Details: You possess strong organizational and time management skills, with a proven ability to manage multiple priorities simultaneously without dropping the ball.
Have a Customer-First Mindset: You enjoy solving problems, helping people, and keeping a positive, solution-oriented attitude in a fast-paced environment.
Are Tech-Savvy: You are comfortable learning technical products, adapting to new systems, and working daily with Microsoft Office and/or Google Workspace.
Are a Natural Collaborator: You know how to escalate issues appropriately while maintaining strong ownership of customer communication.
Nice to Have (Differential Skills)
- Prior experience in customer success, onboarding, operations, account coordination, or telecom service delivery.
- A foundational understanding of cloud communications, SaaS, or global business operations.
- A High-School Diploma is required; an Associate or Bachelor’s degree in Business, Communications, International Relations, or a related field is valued.
Benefits
- Paid time off (PTO).
- Direct exposure to telecommunications, SaaS, cloud communications, and global business operations.
- The opportunity to support well-known international brands and enterprise organizations.
- A seat inside a stable, growing company with long-tenured employees, strong leadership, and a diverse culture spanning multiple countries.
Location: This is an on-site role based out of our office in São Paulo (Pinheiros), Brazil. Our office is conveniently located right next to the Sumaré Metro Station (Line 2 – Green).
Contact: Alain Rodriguez, Customer Service and Tech Support Manager or email your resume: alain@unitedworldtelecom.com and careers@unitedworldtelecom.com