A common issue with VoIP calls is jitter or packet loss. Thankfully, this can be fixed by simple troubleshooting techniques.
F A Q | VoIP Troubleshooting
Some common VoIP call quality issues include dropped calls, jitter, latency, muffled or no audio. These issues can be fixed by simple troubleshooting techniques.
- Turn off SIP ALG.
- Update all connected devices, software, and hardware.
- Increase bandwidth capacity.
- Turn off other applications using the internet.
- Update QoS router settings.
- Register devices with your VoIP system.
- Contact your VoIP provider.
Ensure that all devices and software are up to date, as many issues are related to outdated equipment.
A common issue for lack of sound is that of firewalls blocking RTP packets. Examining and potentially disabling your SIP ALG can solve this problem.
Ensure that the microphone/headset is good quality. Then, check internet speeds and ethernet cords for connectivity issues. If none of these work, contact your VoIP provider.
This is typically an issue concerning bandwidth that leads to packet loss as all voice packets are not transferred successfully. Turn off non-essential applications connected to the internet and evaluate.