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Small Business Call Center Software

Cloud-based call center software to support your small business communication needs.

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Call Center Solutions for Small Businesses

A small business call center software provides SMBs with the tools and features they need to manage business communication. Such cloud-based phone systems or cloud call center solutions can support employees and customers in any location. Setting up your small business call center software is easy. Learn about United World Telecom’s call center software for small businesses and speak with our representatives to get started.

What Can Small Business Call Center Software Do for You?

With an SMB call center solution, your company can streamline business communication and become more accessible to your local and global customers. Our call management tools help you handle inbound and outbound calls effectively to reduce the number of missed and abandoned calls.

Make it Easy for Customers to Reach Your Business

With our Advanced Call Routing features, you can route calls based on different rules such as simultaneous ringing or sequential ringing. You can even forward calls from one location to another based on the time of the call, location of the caller, skills required, agent history, and so on.

On the other hand, VoIP redundancy ensures back-ups, in case one or more of your connections fail, and you need to route calls to a different location or network. This way, your callers reach the right agent or employee and get their issue resolved quickly.

Benefits of Cloud Call Center Software

A well-designed small business call center software will help you stay connected to your customers, no matter what. A cloud call center software helps your business:

check Reduce costs
Reduce operational and communication costs by combining all communication needs in one place
check Improve global coverage
Expand without increasing expenses. Make your small business available to customers in neighboring countries and states.
check Streamline communications
Centralize business communication in one platform with advanced cloud communication features.
check Enhance customer experience
Increase customer satisfaction by making it easy to contact your business and get assistance.
check Manage remote teams
Stay connected with local and international employees through cloud communication tools without compromising on the quality of work.
check Boost employee experience
Make it easy for employees to do their jobs well by giving them the right tools to increase productivity and efficiency.

Design Your Own Small Business Call Center Solution

United World Telecom offers a wide range of features and services that you can use to build your own small business call center software. Here are some of our top call center features:

  1. Local and International Phone Numbers - Choose from our large inventory of local and toll free cloud phone numbers to build a global network.
  2. International Call Forwarding - Be available where your customers are. Forward calls from one location to another without paying exorbitant international calling fees.
  3. Hosted Call Recording - Record all incoming and outgoing calls and use them to understand customers and improve the quality of service.
  4. Cloud IVR - Use our smart automated response system to send callers to the right agents and assist them with pre-recorded messages.
  5. Outbound Calling - Place outbound calls with your numbers and display those numbers as custom caller IDs when calling different regions.
  6. Softphone Dialer - Convert any device into a business phone by downloading and installing our softphone.

Get Your SMB Call Center Software Today!

Think a small business call center software can support your business’ communication needs? Browse through our different features and plans. To get a customized quote for your exact needs, call us at 1 (877) 898 8646 or chat with us online!

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