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Faq's

United World Telecom's Frequently Asked Questions

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United World Telecom offers a variety of business phone number types such as toll free, local, international, national, and vanity phone numbers. Companies of all sizes and in every industry can benefit from these numbers

No. We want our service to speak for itself and so do not require our customers to sign long-term contracts. If you are not satisfied with our service, we can help work it out.

Virtual phone numbers are business telephone numbers that use VoIP technology to make and receive voice and video calls over the internet instead of traditional phone lines.

Yes. Since virtual phone numbers work over the internet, users can make and receive calls from any location and through any device as long as you have a strong internet connection.

As many as you need! We do not limit the amount of phone numbers or lines our customers can have because we want users to be able to build an effective communication system for their company.

United World Telecom offers virtual numbers for businesses to use in more than 160 countries around the world. You can find the right number for your business by signing up on our website or speaking with a representative.

You can get a local, toll free, international, universal toll free (UIFN), or vanity number by signing up with United World Telecom.

Vanity numbers insert patterns or letters within the phone number to make them more attractive and easy to remember. You can get a number with your business name in it; for example, 1-800-GO-FEDEX. Or, you can get a number with a memorable pattern such as 561-222-2244 or 469-332-3322.

Yes, United World Telecom offers custom vanity toll free and local numbers for different countries. To request one, fill out this form and check number availability.

Sign up for a virtual business number for target countries you want to expand to by filling out the form on our website or contacting us to learn more.

We offer a 100% satisfaction guarantee. If you are not satisfied with your number, we ask that you do report any issues you experience. However, if you still want to cancel, let us know within the first 30 days of your service and we will work on issuing you an appropriate refund.

If you find yourself unsatisfied with our communication service, please contact us and let us know what is wrong. This gives us a chance to offer better service to you. However, if you want to cancel your account, you can cancel your subscription through our control panel or via email before the end of the current month. This way the cancellation goes into effect starting from the next billing cycle.

Get in touch with experts at United World Telecom with contact information here.

By offering virtual numbers for more than 160 countries the world over, United World Telecom gives your business the ability to expand globally. Use our virtual phone numbers to:

  • Grow your international customer base
  • Enter local markets
  • Track calls and monitor growth
  • Advertise locally
  • Offer global sales and customer service, and more.

United World Telecom was founded in 1996 and has over 20 years in the business.

SMS forwarding is a United World Telecom service that routes incoming text messages to your email as they come. This way, you can access messages from anywhere and store them for future reference.

Upon purchasing a SMS-enabled number from United World Telecom, text messages are forwarded or routed to a preselected email address. This way, you have access to all your messages on your online account.

United World Telecom’s SMS forwarding system routes or forwards incoming SMS messages to an email address and not directly to your phone number. However, we have an alternative for people who want to receive instant messages in their phone’s inbox.

This feature does not work for all phone service carriers, but most providers offer a free “email to text” service which lets users receive SMS messages through an email address. You can find the specific email format for your given service provider and use it to receive incoming SMS in your phone’s SMS inbox directly. Here is a list of providers that offer this service:

US Companies E-Mail to SMS Addresses

Alltel: phonenumber@message.alltel.com
AT&T: phonenumber@txt.att.net
Boost Mobile: phonenumber@sms.myboostmobile.com
T-Mobile: phonenumber@tmomail.net
Project Fi: phonenumber@msg.fi.google.com
Metro PCS: phonenumber@mymetropcs.com
Cricket Wireless: phonenumber@mycricket.com
Virgin Mobile: phonenumber@vmobl.com
Sprint: phonenumber@messaging.sprintpcs.com
Verizon: phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com
US Cellular: phonenumber@mms.uscc.net

Canadian Companies E-Mail to SMS Addresses

Bell Canada: phonenumber@txt.bell.ca
Bell MTS: phonenumber@text.mts.net
Fido Solutions: phonenumber@fido.ca
Freedom Mobile: phonenumber@txt.freedommobile.ca
Koodo Mobile: phonenumber@coodomobile.com & phonenumber@msg.telus.com
PC Mobile: phonenumber@mobiletxt.ca
Rogers Communications: phonenumber@pcs.rogers.com
SaskTel: phonenumber@sms.sasktel.com
Telus: phonenumber@msg.telus.com
Virgin Mobile: phonenumber@vmobile.ca

UK Companies Email to SMS Addresses

Virgin Mobile UK: phonenumber@vxtras.com
Three: phonenumber@three.co.uk
T-Mobile UK: phonenumber@t-mobile.uk.net
O2 UK: phonenumber@o2imail.co.uk

More can be found here.

Yes, with our SMS forwarding service, you can view the sender’s caller ID along with the whole message in your email.

Your SMS-enabled phone number can receive messages from networks within the origination country of the number. You will also be able to receive messages from other countries. However, since international mobile networks are not always synced with new assigned SMS numbers, we can’t guarantee that you SMS messages will be delivered from other countries.

Yes, almost all. We are the leading provider in offering virtual phone numbers for countries around the world. In fact, we have numbers available in more than 160 countries and regions across the globe! If you’d like a number but can’t find the country on our website when signing up, please contact our corporate sales department.

We have an extensive inventory of local, toll free, national, vanity, and UIFN numbers in more than 160 countries around the world. We have direct access to millions of numbers. Additionally, if a number you desire is not immediately available, we can usually get it.

Yes, numbers from some countries do need documentation for purchasing. The documentation may include, but is not limited to:

  • Photo ID,
  • Tax ID Numbers,
  • Letter of Authorization (LOA),
  • Business Registration documents,
  • Copies of Utility Bills, etc.

Yes. If you can’t find the number you are looking for on our website, you can definitely reach out to our sales team here to request the number you want.

Absolutely! We want you to create the best communication system for your business. And if this means bulk virtual phone numbers then we’ve got your back! In fact, most of our customers use multiple numbers to offer global sales and customer service. Send us a corporate inquiry and we will send you a detailed proposal and custom quote.

Yes. We do sell UIFN numbers, also known as Universal International Freephone Numbers, Universal Toll Free Numbers and Universal Phone Numbers. 45 countries participate in the UIFN program which lets users use one single toll free number to connect with customers from these areas. Sign up for these numbers on our website or by contacting our corporate sales department.

Definitely! Keep your current phone service and have incoming calls forwarded from your new United World Telecom number to your existing one.

Our technical support team is available 24/7 in any medium you desire: phone, email, live chat, or by submitting a trouble ticket directly from your account’s control panel.

Yes, we offer call detail records that list down all incoming and outgoing calls made to your number. These records can be viewed in your control panel as and when needed.

Yes. United World Telecom’s service is quite similar to Skype, however, it comes with more advanced and customized virtual communication features. Furthermore, you can get international toll free numbers with United World Telecom which Skype currently does not offer.

No. There is no limit to the amount of numbers you can have on your account.

No. The biggest advantage of using virtual phone numbers is that there is no limit to your call traffic volume within a given period of time. Our network can handle whatever call volume your business experiences. Simply contact us and let us know your business’ call traffic and we’ll set your account up to handle it efficiently.

We send out bill invoices via email which can then be downloaded in HTML or PDF format through the control panel. If you’d like to receive your bill in the mail, please contact our customer service and we can do so for an additional $2 per month fee.

United World Telecom accepts all major credit cards (Mastercard, Visa, American Express) and PayPal.

We try to keep the bill paying process simple. Your monthly bill will automatically be charged to the credit card or PayPal account on file. Change or adjust your payment method in your control panel’s payment settings tab.

All billing activity is available for review in your control panel. This information is available in real time and lists call records.

Yes! We offer free trials for business accounts only. This way, companies can test our service and features before making a decision.

When a user goes beyond their monthly calling minutes, the additional minutes are charged at an additional per minute rate. You can access this information in your control panel.

Number porting is a communication service that lets users change phone service providers while retaining their current phone number.

Users choose to port their number for a variety of reasons such as:

  • Switching to a service with better quality
  • Switching to a service with better pricing
  • Keeping all numbers on one platform, etc.

Yes, you can port your existing number to United World Telecom. To request your numbers to be ported, please go to our porting request page. An account manager will get in touch with you upon receiving your porting request.

Our basic plan charges a $10 porting fee. However, plans beyond the basic plan do not charge a porting fee. Our port out fee is a minimum $25.

Yes. You can port multiple numbers with us by filling out the form on this page.

Once your phone number has successfully been ported over to our network, you will receive a confirmation email saying that the network is active and ready to use. You can then cancel your current service.

To successfully port your number, we will need a copy of the latest invoice from your current provider. Please make sure that your name, address, and date are clearly visible on the invoice.

This depends on variety of factors such as:

  • Your country
  • Type of number being ported
  • Current provider
  • Status of number availability, etc.

However, number porting usually takes around 3-4 days but some may take a few months to process

Our customers can port:

  • US toll free and local numbers
  • Certain European numbers
  • Some Asia numbers (however, these numbers can be hard to port).

Call forwarding is a communication feature that enables incoming calls coming to a certain number to route to another number or line you desire.

No, callers are not aware of their calls being forwarded as it occurs during the normal ringing period. Additionally, to make callers feel comfortable, you can set local ringback tones or custom caller IDs so that customers know that the call is associated with your business, even if it is being routed to another office.

Yes, United World Telecom has the ability to forward or route incoming calls to any location or VoIP/SIP device you prefer.

Yes, you can change the number you forward calls to as many often as you like. You can easily adjust call forwarding rules from your account’s control panel.

Absolutely, you can forward calls to multiple numbers as well as VoIP devices or IP addresses. We offer call routing features such as sequential forwarding, location-based routing, time of day routing, and simultaneous ringing at no additional cost. Adjust settings to create the perfect communication system from your online control panel.

Yes. You can use our cloud IVR feature to activate both sequential and simultaneous ringing. Set the IVR rule to route calls to a specific group, along with a failover to route to a different group. These groups can be your line and ring groups that achieve sequential and simultaneous ringing.

You can quickly and easily purchase new toll free numbers from our website. If you are a current customer, you can purchase new numbers through your control panel.

For the United States, United World Telecom has toll free numbers with the following prefixes:

  • 1-800
  • 1-844
  • 1-855
  • 1-866
  • 1-877
  • 1-888
  • We also have a large inventory of international toll free numbers for more than 160 countries around the world.

Toll free numbers are assigned to the country they originate and are only accessible within the country. However, there are a few exceptions:

  • Canadian toll free numbers are accessible from the US and vise versa.
  • Some US toll free numbers may be reached by UK telecom providers (and some other countries). Unfortunately, these are rare cases and the calls are not traditionally free for the caller.

Yes, United World Telecom does offer mobile-accessible toll free numbers. However, this is not available for all countries and their toll free number availability. When purchasing your number, you can view accessibility and restriction information under “see additional info and restrictions.”

No, we have no extra set-up or installation fees when you purchase a number with us. An exception to this is the UIFN number that incurs a one-time set-up fee.

Inbound calls are calls customers make to a business to request sales or customer service. Inbound calls are more customer service-focused. Outbound calls are calls a business makes to a list of prospects and leads. Outbound calls focus more on sales and lead generation.

Outbound calling is an advanced virtual communication feature that lets users make calls from any purchased number and use that number as their caller ID. This way, you can make and receive calls through our service with a sense of authenticity and credibility. And you can use local caller IDs to encourage customers to answer your call.

Dynamic caller ID or customizable caller ID is a part of the outbound calling service. This feature enables users to display any of their purchased numbers as their caller ID when calling locally and internationally. Doing so makes your business more accessible to customers the world over.

An Interactive Voice Response system is a cloud communication tool that uses an automated voice response to answer incoming calls and provide callers with options to resolve their call. A common example of IVR is an automated response offering menu options such as Press 1 for customer support, Press 2 for billing, and so on.

Yes, United World Telecom offers a custom cloud IVR for its customers. This service is customizable and easy to manage from your account’s control panel. We offer a basic set-up for no additional cost and a more advanced set-up for a small development fee, depending on your needs. Furthermore, you can also get a custom quote for professional voice recordings and prompts. Contact us today to learn more!

Cloud IVR works over the internet and can be managed through an online control panel. Create an efficient phone tree so that callers can navigate through helpful options and have their calls resolved by providing solutions through pre-recorded messages or by transferring the caller to the right department.

Your cloud IVR system can achieve a variety of functions such as:

  • Answer calls
  • Provide callers with company information
  • Direct callers to the right department
  • Offer troubleshooting help via pre-recorded messages
  • Activate or cancel services
  • Process payments and renewals
  • Forward callers to voicemail
  • Collect feedback, and more.

A well-designed cloud IVR system can help callers with their concerns by offering solutions and directing callers to the right department or agent. This will also help reduce the burden agents feel as the IVR can take care of simple, mundane processes, leaving the agents free to work on more complicated issues.

Yes, United World Telecom’s custom cloud IVR system lets you upload custom messages and voices as you desire.

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Service Features

A reliable suite of included and premium features to power your business communications.

Hosted Call Recording

Time of Day Routing

IVR (Auto Attendant)

Local Ringback Tones

Simultaneous Ringing

Fax to Email

Rollover Minutes

Failover Forwarding

Virtual Voicemail

Outbound Calling

Sequential Forwarding

Black / White Lists

The Most Trusted Provider of Business Phone Numbers

Service quality and customer experience are our top priorities.

150+
Countries
Phone numbers available across the globe.
24/7
Support
Reach us via phone, chat, website, and email.
25+
Years
We've been in business since 1996.
99.999%
Uptime
Multiple layers of redundancy = Higher reliability.