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Faq's

United World Telecom's Frequently Asked Questions

In the United States, United World Telecom has:

  • Toll Free Numbers
    • 1-800
    • 1-844
    • 1-855
    • 1-866
    • 1-877
    • 1-888
  • Numbers geographically located in almost every state and city

Toll free numbers are assigned to the country they originate and are not accessible internationally. There are some general exceptions to this rule. Canadian toll free numbers, for instance, are accessible from the US and vise versa.

There are other exceptions where toll free numbers in the US can be reached by some telecommunication providers in the United Kingdom and other countries, but this usually is not the case, and it’s usually not for free. This means the caller is charged for a regular US call even if they actually do reach a toll free number within a different country. It is best to assume, under most circumstances, that toll free numbers aren’t accessible from outside the country in which they are based.

There are some countries where mobile accessibility with toll free numbers is not available. You can view accessibility and restriction information when you select your phone number under “see additional info and restrictions”

United World Telecom DOES offer a custom IVR / extensions service. The IVR menu with advanced options enables customers to set up complex rules, more than one greeting, and other settings. For simple IVR setup there is no additional cost, and for advanced IVR setup there may be a reasonable development fee (case by case). We can provide professional voice recordings and prompts with a custom service quote. Contact us for more information on advanced IVR setup.

Yes, there are voicemail options which can be activated through the control panel. Missed calls automatically go to voicemail and can be instantly forwarded to your email address as a digital file audio file.

Yes, United World Telecom forwards incoming calls to just about any phone number in the world, as well as VOIP/SIP.

You can change the number you forward calls to as many times as you like. There are no limitations, and call forwarding settings can easily be accessed from the control panel.

If for any reason you are not satisfied with service from United World Telecom, we ask that you do let us know what is wrong and why you are not fully satisfied before you cancel. If you don’t have time and just want to cancel your service, we understand that and can do so without any questions. Cancellations go into effect starting from the next billing cycle and can be submitted by email or through the control panel before the end of the current month in order to avoid any service charges for the next month.

Yes. You are able to use your existing telephone service and forward calls from the new number you purchase with us to your existing phone number.

You can contact United World Telecom with contact information here.

There are no limits to the numbers of lines you can have on your account. Some of our customers have literally thousands of numbers with us, while some only have one.

No. There are no long term commitments associated with using services from United World Telecom and your account can be cancelled at any time.

Of course! It’s easy to port or transfer your existing local or toll free numbers to United World Telecom. To request your numbers to be ported, please go to our porting request page. In most cases, we do not have porting fees when value or higher service plans are selected for use. Once we receive the porting request an account manager will contact you.

A vanity number is a number that is simple to remember. There are two different types of vanity numbers. The first type is the kind is a number that represents a word that which up the number when typed on the phone keypad. An example includes 1-800-THE-WORD or 1-561-UWT-TELE. The second type of vanity number is one that follows a pattern that is easy to remember. An example of this could be 1-800-888-8888 or 1-561-561-5611. You can order a vanity number by filling out the form on this page.

Yes, United World Telecom does offer vanity phone numbers which can be either local or toll free from countries across the globe. You can request a vanity phone number here.

No. Callers are unable to recognize that their call is being forwarded unless you let them know. In the control panel, you can set specific local ringback tones of origination countries for more integration.

All callers will be unable to recognize that you are somewhere else unless you tell them. Customized international ringback tones are available to be set via the control panel for additional authenticy.

Call forwarding works by receiving incoming calls from originating phone numbers using out network and forwarding the call to a number our customer wants to receive it at. We have local and toll free numbers available in most countries (our inventory has numbers in 140+ countries).

New local or toll free numbers can be purchased from our website or (if you’re a current customer) control panel. A free trial is available for most numbers as well. Start by filling out the form which is located in just about every page of our website across the top, or in the sidebar.

We make it simple to expand your business internationally with numbers available in over 140 countries both local and toll free. Aside from their practical uses, this will also help your company's image and credibility. Here’s what your business has to gain:

  • Credibility
  • Access for customers
  • Quality Service
  • Increased exposure to markets worldwide
  • Customization through service features
  • Analytics for call metrics
  • Amazing, affordable prices
  • Dedicated account representatives

United World Telecom was founded in 1996 and has over 20 years in the business.

No. Our SMS service is designed for communication with your customers, family, and friends. Most services sending verification SMS messages are able to detect numbers which are not mobile for security reasons in order to prevent fraud. As a consequence of this, we are unable to support service activation SMS messages from banks, financial companies, and many other automated services.

Our in house fraud prevention team has a zero tolerance policy in regards to fraudulent activity, including using our numbers to illegally register accounts on with web services.

Currently, our system is set up for forward SMS messages to your email and not directly to your phone number. But no worries, we have an alternative that works for most people!

There is a way!
There is a way to receive incoming SMS messages directly in your SMS inbox. This doesn’t work for all carriers, but most service providers provide a free “email to text” service which gives users the ability to receive SMS messages through an email address.

Here’s an example:
T-Mobile has a service that delivers email sent to USERPHONENUMBER@tmomail.net to the phones SMS inbox directly. You can find the specific email format for your given service provider and use it to receive incoming SMS in your phones SMS inbox directly.

US Companies E-Mail to SMS Addresses

Alltel:phonenumber@message.alltel.com
AT&T: phonenumber@txt.att.net
Boost Mobile: phonenumber@sms.myboostmobile.com
T-Mobile: phonenumber@tmomail.net
Project Fi: phonenumber@msg.fi.google.com
Metro PCS: phonenumber@mymetropcs.com
Cricket Wireless: phonenumber@mycricket.com
Virgin Mobile: phonenumber@vmobl.com
Sprint: phonenumber@messaging.sprintpcs.com
Verizon: phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com
US Cellular: phonenumber@mms.uscc.net

Canadian Companies E-Mail to SMS Addresses

Bell Canada: phonenumber@txt.bell.ca
Bell MTS: phonenumber@text.mts.net
Fido Solutions: phonenumber@fido.ca
Freedom Mobile: phonenumber@txt.freedommobile.ca
Koodo Mobile: phonenumber@coodomobile.com & phonenumber@msg.telus.com
PC Mobile: phonenumber@mobiletxt.ca
Rogers Communications: phonenumber@pcs.rogers.com
SaskTel: phonenumber@sms.sasktel.com
Telus: phonenumber@msg.telus.com
Virgin Mobile: phonenumber@vmobile.ca

UK Companies Email to SMS Addresses

Virgin Mobile UK: phonenumber@vxtras.com
Three: phonenumber@three.co.uk
T-Mobile UK: phonenumber@t-mobile.uk.net
O2 UK: phonenumber@o2imail.co.uk

More can be found here

Yes, our system does receive the caller ID of the text message / SMS sender and forwards that information to your email along with the full content of the SMS message.

Yes. Your SMS enabled number is able to receive messages from networks within the origination country of the selected number. Most of the time it will also receive messages from other countries across the globe. Because international mobile networks are not always updated with newly assigned SMS enabled numbers, we can’t guarantee delivery of SMS messages sent your number from countries across the globe.

When you purchase an SMS enabled number from us, we forward your incoming text/SMS messages to your preselected email address. If you haven’t assigned a specific email to your SMS enabled number, our system will forward the text / sms messages to your default account email address. You have access to all your SMS messages (both time of da and contents) through your online account control panel.

United World Telecom offers a 100% satisfaction guarantee. We ask that you do report any issues you experience before making a final decision to cancel. If you would like to cancel your service please contact us with your issue within the first 30 days of service activation and we will work with you to get your account cancelled and an appropriate refund issued.

No. There aren’t any extra fees to purchase a toll free or local phone number with us. This does not apply to UIFN numbers, which usually require a setup fee. You’ll only pay the monthly fee from the plan you select as long as you don’t go over the number of minutes included. If you do go over the number of included minutes, you will pay an overage rates plus any additional per minute rates.

United World Telecom has an extensive inventory of local, toll free, national, vanity, and UIFN numbers in 140+ countries and regions across the globe. We have direct access to millions of numbers and if one is not immediately available, we can usually get it.

Yes. Some countries do require documentation in order to get a telephone number. The documentation may include, but is not limited to:

  • Photo ID
  • Tax ID Numbers
  • Copies of Utility Bills

Yes. There are no limits to the number of numbers you can purchase with us. A large percentage of our clients are international companies with locations all over the world. When placing an order online, you can add as many numbers as you would like to your cart. If you want a custom quote for bulk numbers, please send us a corporate inquiry and we can send you a detailed proposal.

Yes. You can request a phone number you cannot find on our website by reaching out to our corporate sales team here.

Almost all! United World Telecom has numbers available in more than 140 countries and regions across the globe - more than any other provider in our industry! If you’d like a number but can’t find the country on our website when signing up, please contact our corporate sales department.

Yes. We do sell UIFN numbers (Universal International Freephone Numbers) also known as Universal Tol Free Numbers, or Universal Phone Numbers. These number can be accessed from multiple countries or regions. There is usually a setup cost associated with these kind of numbers. You can purchase them on our website, or by contacting our corporate sales department to get more information and a detailed proposal.

Yes. You can keep the phone service you already have and forward incoming calls from your new number to your existing one.

No. There are no long term commitments or contracts associated with our service and you can cancel your account at any time.

Yes. United World Telecom does offer customized vanity local and toll free numbers from multiple countries. It’s easy to request one! Simply fill out the form on this page to request your customized vanity number and check number availability.

Yes. You can view a complete call list with full details in your control panel via billing statements and invoices. The call details appear within seconds after the call is completed and both callers hang up.

It is possible to contact our technical support team 24 hours per day 7 days per week via phone, email, live chat, or by submitting a trouble ticket directly from your online control panel.

Yes. Service from United World Telecom is similar to Skype with many more service features and direct, personalized customer support. Skype does not offer international ITFS numbers - United World Telecom does!

Yes. You are able to forward inbound and outbound calls to an IP address or VOIP device. We have thousands of customers that receive their calls on VOIP devices daily. Please contact us if you have questions regarding IP/VOIP forwarding and setup.

Time of day routing gives you the ability to decide how calls are routed based on the time of the day that the call is received, as well as the day of the week. Route calls to specific destinations during certain hours, and another location during others. Most of our customers route calls to their main office during business hours, and then to remote or offsite locations outside of business hours giving them 24/7 coverage.

No. There are no limitations to the volume of call traffic you can receive in a given time period. Our network is designed to handle volume, and can be scaled up if there is the need to accomodate a larger number of calls than normal. If you think your number will receive more than 10 simultaneous calls at any given time (10 conversations going on at the same time) then please contact our technical team and they will make sure your account is set up to handle high call volume. Note that in some instances local numbers can be unable to support more than two calls at a time.

Yes. Sequential and simultaneous ringing can be achieved when using an IVR. If the IVR has a rule to route calls to a group of phones along with a failover that sends the calls to a different group, then technically this is achieved.

Yes. It is possible to forward calls to more than one phone number. This can be achieved by using sequential forwarding, simultaneous ringing, or specific time of day rules. These options are available via the control panel for no additional cost.

No. There is no limit to the amount of numbers you can have on your account.

No. You will, however, receive your invoice via email. Invoices are available for download in HTML and PDF format from your control panel. If you wish to receive a bill in the mail, we can do so with a special request. Please contact our customer service team to get your bill in the mail for a $2 per month fee.

You can review your billing activity from the control panel in near real time. The information about any call should be available within minutes in the usage details section.

United World Telecom accepts all major credit cards (Mastercard, Visa, American Express) and Paypal.

Yes. We do have free trials available for new customers who would like to test our service and its features. Free trials can be limited in scope and minutes, and may be different depending on if the account is for personal use or business use.

If for any reason you go over your monthly minutes, the extra minutes will be charged at additional per minute rate. The rate can be found in your control panel.

Your monthly invoice will automatically be charged to your credit card or paypal account on file. This will make sure your account is always in good standing. If you need to change your payment method, you can log into the control panel to manage payment settings.

Yes. We offer a 100% satisfaction guarantee. Please contact us if you have any issues within 30 days of service activation and we would be happy to refund you for any charges incurred if you are not satisfied with the quality of the service.

If you are not fully satisfied with our service, please give us the opportunity to hear your concerns and try to help before you cancel. If you don’t have the time and just want to cancel, we understand and will do so without any further questions. Cancellations start from the next billing cycle and should be done via email or through the control panel to avoid service charges for the next month. You can also contact us to cancel.

Yes. You can port multiple numbers with us easily. To start, fill out the form on this page.

The moment your number has ported over to United World Telecom’s network, we will send you a confirmation email to let you know that it is working. After that you can contact your carrier and have them disconnect service.

In order to port your number we will need a copy of your latest invoice from your current provider with name, address, and date clearly visible.

Number porting usually takes between 3 and 4 days, but in some cases can take months. This depends on a number of different factors (country, type of number, current provider, status of the number..etc.). We always work as hard as possible to get numbers ported in the shortest possible time.

A large variety of national, geographic, mobile, and toll-free numbers can easily be ported to United World Telecom. The details of each number will determine how the porting process works. You can get started on this page.

Technically, phone numbers are a type of public resource and are owned by the regulator responsible for assigning (usually government).

The process of transferring your phone number is called “porting”.

Yes! You can do so easily. Simply go to this page to port your number.



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A Company You Can Trust

Experience unmatched expertise and support from leaders in the industry.

140+

Countries

Phone numbers available across the globe.

24/7

Support

Reach us via phone, chat, website, and email.

22

Years

We've been in business since 1996.

A+

Rating

The BBB gives us their highest rating.