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Smart Call Analytics with AI Call Insights

Dive deeper into inbound and outbound call traffic with summaries, recordings, transcripts, and sentiment analysis for each phone line.
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AI Call Insights

Turn Calls into Actionable Intelligence

Add AI-powered insights to your business phone numbers!
  • Automate call transcriptions — no more note-taking
  • Get fast, accurate summaries to spot deal blockers
  • Track trends in sentiment, topics, and objections
  • Quickly search and filter conversations by keywords
  • Empower data-backed decisions across sales and support

Available as an add-on, our AI Call Insights feature makes every conversation count toward growth.

Why use AI Call Insights

What You Get With AI Call Insights

Call Transcription
Automatically convert calls from 50+ languages to text for easier review and sharing
Sentiment Analysis
Detect positive, negative, or neutral sentiment using advanced language analysis.
Call Summary
Get AI-generated summaries to quickly review calls and understand key points
Call Recording
Securely record and replay calls to monitor performance and ensure quality

Understand Every Call. Unlock Business-Wide Impact.

AI Call Insights empowers your teams to extract real value from every customer conversation. Sales and ops leaders can use summaries, sentiment scores, and keyword searches to review performance, prep for demos, and resolve disputes. Support teams can filter calls by negative sentiment to quickly resolve issues or identify topics worth converting into help center articles. Marketers can analyze how people discover your brand, uncover keyword-rich language for messaging, and identify gaps in your website or onboarding process.

Plus, you can access these insights directly within your CRM or help desk software through our softphone integrations. Integrate with platforms like Salesforce, Zoho, HubSpot, and more to view transcripts, translations, and call data alongside customer records — no switching tabs required.

Popular Use Cases:

  • Spot churn risk with sentiment trends
  • Turn great calls into sales coaching material
  • Track how leads are finding you
  • Quickly find disputes, competitor mentions, or pricing objections
  • Discover messaging gaps for your website

With these advanced insights centralized and searchable, your entire organization gains visibility and clarity — powered by every phone call.

See how your team can work smarter with every call. Book a demo today or chat with our experts to learn more. We’re here to help!

F A Q | AI Call Insights

AI Call Insights is a powerful analytics tool by United World Telecom that uses AI to extract insights from your business calls. It automatically transcribes conversations, generates summaries, analyzes sentiment, and makes it easy to search and filter call content — all in one platform.

AI analytics help sales, support, marketing, and operations teams work smarter by turning every phone call into a source of actionable data. You can quickly spot trends, detect customer sentiment, coach your team, resolve disputes, and make better decisions based on real conversations.

You’ll receive detailed, AI-generated transcripts, call summaries, sentiment scores, and keyword-based search filters. You can use these to view high- and low-performing calls, common topics, missed opportunities, and team performance patterns.

Yes, AI Call Insights is available to all United World Telecom customers worldwide. Whether your business is based in the US, APAC, Europe, or the Middle East, you can access and analyze your calls in real time from anywhere.

AI Call Insights includes automatic call transcription, one-click summaries, sentiment analysis, keyword search, and an intuitive editor to review insights. These tools are designed to streamline call reviews, improve team collaboration, and unlock powerful voice data for your business.

Yes, AI Call Insights includes a keyword search feature so you can quickly find specific terms, topics, or phrases across all your recorded inbound and outbound calls.

Our AI models deliver high transcription accuracy and use machine learning to analyze language. Accuracy improves as the system learns from your calls.

Yes, AI Call Insights integrates with United World Telecom's phone service and is compatible with most PBX, SIP, and VoIP setups. We can help connect it to your workflow.

Yes, you can combine AI Call Insights with our CRM/help desk integrations to get advanced AI-driven analytics directly in your business applications. Ask us about your setup.

Sales teams, customer support, QA managers, marketing teams, and operations leads all use AI call analytics to make faster, smarter decisions.

Smarter Conversations Start Here Get — Deep Insights from Your Calls

Turn every inbound and outbound call into actionable intelligence

Review calls 10x faster • Quick setup • No commitment

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