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AI-Powered Call Sentiment Analysis

Dive deeper into inbound and outbound call traffic with AI-powered sentiment analysis. See how your customers feel — without guessing.
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Sentiment Analysis

Know How Your Customers Really Feel

  • Track sentiment trends across your entire call volume
  • Identify negative sentiment early and flag risky calls for review
  • Highlight standout positive calls for coaching or case studies
  • liminate the need to manually listen to every call
  • Segment and filter calls by mood, agent, or outcome
  • Make smarter decisions across sales, support, and QA teams

Track shifts in customer satisfaction, filter high-risk calls, and dive deeper into call content with transcripts, recordings, and keyword search.

Why use Sentiment Analysis
Support
Catch frustration fast and reduce churn
Sales
Understand emotional drivers that close deals
QA Teams
Automate call reviews with sentiment filters
Operations
Listen and analyze calls.

Detect Frustration, Delight, or Confusion

With AI Call Sentiment Analysis, you don’t need to manually review every call to understand customer mood. Our system processes the language used in each conversation and assigns a sentiment score — positive, neutral, or negative — seconds after the call ends. Within seconds after the call ends, you’ll see a sentiment score, transcript, and recording of your call.

Support teams can instantly flag frustrated callers, uncover recurring issues, and prioritize follow-ups based on sentiment. Sales teams can identify which reps are building rapport — and which calls may need a second touch. QA teams can filter calls for targeted coaching, while CX and operations leaders can track sentiment trends over time to measure service quality. Use these insights to coach your team, monitor customer experience trends, and catch issues before they escalate.

The result? Clearer visibility into your conversations, improved customer satisfaction, and more focused agent performance — all without adding hours of review time.

F A Q | Call Sentiment Analysis

Call Sentiment Analysis uses AI to detect emotion and tone in phone conversations. It identifies whether a call was positive, negative, or neutral based on spoken words and delivery.

United World Telecom offers Sentiment Analysis within its AI Call Insights feature suite. Simply add this feature to your business phone line and access our AI-powered tools like Sentiment Analysis, Call Transcription, Call Recording, Call Summary, and Keyword Search.

Our sentiment engine is trained on thousands of business calls and continues to improve over time.

Teams use sentiment analysis to:

  • Monitor customer satisfaction trends
  • Catch escalation risks early
  • Identify coaching opportunities for reps
  • Compare agent performance across calls

Yes. You can sort calls by sentiment level, filter by “negative” or “frustrated,” and even layer keyword searches, phone lines, or date ranges within those sentiment ranges.

Track Sentiment Trends, Spot Risks, and Drive Smarter Conversations

Turn every inbound and outbound call into actionable intelligence

Review calls 10x faster • Quick setup • No commitment

Request a Demo

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