Every person’s worst nightmare: their phone stops working. iPhones can stop working when something’s broken internally, or the phone lost a war with water, or simply when its time has come. So, what can you do besides running around screaming, “my iPhone won’t turn on?” Here are some troubleshooting tips for getting an iPhone to turn on that will hopefully offer some insight.
My iPhone Won’t Turn On Because . . .
Common reasons why iPhones don’t turn on are because of software or hardware crashes. Either the software needs to be reset or restored, or the hardware problem needs to be fixed. Therefore, the first step to fixing the problem is identifying the problem. Did your iPhone just randomly stop working? Or, has it not turned on since you dropped it? Before attempting big fixes, try charging your phone for 15-30 minutes. If the issue still persists, try the following fixes.
How to Fix a Software Crash
It is absolutely necessary to always back your phone up in case of a situation like this. A backup can help you restore your iPhone. Software crashes may lead to a blank screen where even though the phone actually is on, the screen is black. To fix this, you need to do a hard reset.
For iPhone 6S or older: To hard reset your phone, press and hold the Power button and the Home button at the same time. Hold them together for 20 seconds or until the Apple logo appears.
For iPhone 7 or newer: Press and hold the Power and Volume Down buttons together.
For iPhone 8 or newer: Press and release the Volume Up button, then press and release the Volume Down button, then press and hold the Power button (iPhone 8 and 8 Plus) or the Side button (iPhone X, XS, and XR).
If this doesn’t turn your phone back on, your problem might be a hardware-related one.
How to Fix a Hardware Issue
Hardware issues can be from a faulty charging point, adapter, or cable, an unresponsive display, or a drained battery. Here are some possibilities.
Charging points: Try charging your phone with a different cable or by connecting it to a laptop instead of a wall charger. The charging screen should appear in a few minutes.
Unresponsive display: If charging the phone doesn’t turn the screen on, then try plugging your iPhone to your computer to see if iTunes recognizes it. If it does, then use iTunes to perform a back-up. This suggests that the issue lies in your display and that it needs to be repaired. If you don’t see your iPhone in iTunes, then you may need to restore it to factory settings. To do so, put your phone in recovery mode while connected to the laptop/computer. Follow the hard reset prompts (mentioned above) until you see the recovery-mode screen. Once the phone is in recovery mode, click the device icon in iTunes, and select “Restore iPhone.”
Water or physical damage: If you dropped your iPhone in water, check for water damage, and immediately put your phone in a box of rice. Rice absorbs water. So letting your phone sit in rice for 12-24 hours can help remove water that seeped in. If there’s any minor physical damage, Apple may ignore it and replace your phone under warranty.
If The Phone Still Doesn’t Turn On . . .
The issue may be much bigger than you’d like if it still will not turn on. You may need to send the phone to Apple or another repair shop for repairs. Contact Apple Support, if you still have a black screen after charging or force restarting or you see a black screen, but you can hear notifications and vibrations. Next time someone tells you, “my iPhone won’t turn on,” you’ll know what to do to fix it.
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