TalkDesk and United World Telecom are both providers offering communication solutions. However, there are a few differences in the products and services they offer. A contact center solution, TalkDesk providers integrations that work along with their communication tools. United World Telecom supplies virtual phone numbers with resourceful features to businesses across the world. Here we compare the features and prices of Talkdesk and one of the most prominent TalkDesk alternatives, United World Telecom.
TalkDesk v/s United World Telecom
|TalkDesk||United World Telecom|
|Lowest Plans||$29 / month per agent||$12.95 / month|
|Number of plans available||3||5|
|International numbers offered||40+ countries||160+ countries|
|Set up fee||No||No|
|Important Features Offered|
|Customizable Caller ID||✓||✓|
|Black and White Lists||✓|
|Interactive Voice Response||✓||✓|
|Call Logs & Activity||✓||✓|
|Reports and Analytics||✓||✓|
|Voicemail to Email||✓|
|Multichannel Customer Support||✓||✓|
Plans and Pricing
|TalkDesk||$29 / month per agent||$49 / month per agent||$99 / month per agent|
|United World Telecom||$12.95 / month||$23.95 / month||$78.95 / month||$158.95 / month||$248.95 / month|
Different Types of Business Phone Numbers
In the process of starting a business and running it, oftentimes individuals forget or are unaware of the usefulness of a good business number. Your company number and phone line can do much more than just enable calls. And this depends on what type of phone number you purchase and where you get it from.
An important factor that separates United World Telecom from other TalkDesk alternatives is the availability of different types of business numbers. You can choose from toll free, international, local numbers, and more. Based on your needs, your company can get a number that works towards smoothing and improving customer interaction.
Options for Personalization
Businesses stand out best when they can present themselves as unique and different from the rest. And so as a business owner, you must promote and advertise your company in ways that will make it shine in the market. Vanity numbers can help you achieve this by inserting memorable patterns or letters within the phone number. For example, 855-543-5433 or 833-VEGGIES. These numbers can bring your business’ personality to the forefront. And their uniqueness makes them attractive and memorable.
Ways to Communicate Across Different Mediums
Businesses rely on customer satisfaction. If your customers are unhappy, they most likely won’t be returning or recommending your service to others. To combat this, pay attention to the ways your company interacts with its customers, set standards and maintain them, and ensure that you are accessible. Consider technological advancements that support customer service efforts by providing different methods for communication. Here, you will find that TalkDesk alternatives have more to offer.
With virtual numbers and VoIP phone systems, prospects can reach you through phone, email, chat, instant messaging, and more. For example, United World Telecom offers SMS forwarding which lets clients send you SMS texts. Additionally, you can use the CallMe Click button and attach it to your website. This button allows website visitors to fill their contact information and request a call from the company, which is fulfilled immediately. This provides yet another way for potential clients to connect with your business.
What You Will Get With United World Telecom
Every business needs to have a strong internal and external communication system that increases productivity and enhances customer service. Consider the features and prices deeply. Pay attention to the provider’s customer support team as you will be interacting with them the most. Remember, the phone service provider you choose must support your company’s needs, so do your research and decide wisely.