Most business owners are on a restricted budget, especially while searching for products and services that will fulfill their needs and best help them attain their business goals. One of the areas that should immediately be addressed in running a business is communications and how the company will communicate with the people in its market or markets. Calling needs and system features for small businesses are different than those of large businesses. Small business phone providers recognize this and the numerous providers on the market are vying for your business. This is why it is important to have a clear vision of your goals and needs prior to thoroughly examining the products and features offered by small business phone providers, to then determine which of the small business phone providers will be the best fit for your business.
When determining which small business phone providers to look into, here are some of the first things to examine:
- Feature-rich services
- Easy setup
- Comparatively low cost
- Customer service
Business Phone Systems
A business phone system is essentially an advanced calling network that is designed to improve communications for small and large organizations – and businesses that fall somewhere in between. Because business phones are designed to be able to handle the complex needs of different types of businesses, like customer service calls and call forwarding to get calls to the person they are intended for, business telephone systems have capabilities that stretch beyond what you would find on a typical residential phone service. Some of the capabilities that small business phone providers offer within these systems are:
- Multiple phone lines that allow your business to communicate with several customers at the same time
- Voicemail that is capable of storing messages and allows for retrieval, even when you are out of the office
- Automated features, like a virtual receptionist that can answer the calls and then direct the calls to the appropriate extension within the company
- Conference calling, which allows for three or more people to be on a call at the same time
Small business phone providers offer different types of telephone systems, including multi-line, PBX, cloud-based, and VoIP systems. These systems differ from one another primarily based on the technology that is used and the cost of each. Most of the communication functions of one type of system can be duplicated or mimicked on at least one of the other types of systems, but prices can vary dramatically.
VoIP Phone Systems
VoIP phone systems, for example, use broadband Internet connections instead of a traditional phone line. This allows for several advantages over standard business phone systems offered by some of the small business phone providers. Some of these advantages include quick and easy installation, low pricing, advanced features, and mobility. With a VoIP business phone system, a business owner can have unique phone numbers, handle toll free numbers, and reroute calls to extensions for specific staff members. VoIP also allows for a business to take many different calls simultaneously without having to host any infrastructure onsite. Another unique advantage of VoIP is that it can connect with systems like Customer Relationship Manager (CRM) software, which allows for automatic logging of interactions with customers and clients, as well as other perks.
United World Telecom: Among the Best Small Business Phone Providers
United World Telecom is one of the primary small business phone providers that offer VoIP. A few of the things that set United World Telecom apart from other small business phone providers are that the company has been established for over two decades, specializing in this specific area of the communications market – business phone systems – and the suite of features offered is extensive. United World Telecom also offers competitive pricing, with a price match option, as well as rollover minutes and a free trial for those who would like to try the product prior to fully implementing the product company-wide. Call United World Telecom today to discuss the specifics of what your company needs and why we are the right option versus other small business phone providers.