Voice over Internet Protocol, also referred to as voice over IP or VoIP, is a technology that allows users to make voice calls through the use of a broadband internet connection instead of using a regular phone line. Calls that are made using a traditional phone line and voice over IP follow the same general steps, including signaling, channel setup, analog voice signal digitization, and encoding, but the traditional phone line uses circuit-switched networks, while VoIP uses packet-switched networks. Voice over IP has been dubbed one of the most successful technologies over the last ten years.
The primary draw of Voice over IP is the low cost. It provides businesses a way to dramatically cut communication costs. For individual use, the cost is not the only draw, as Voice over IP has also proven itself to be an entertaining way to communicate with others via computers and mobile devices. One of the most commonly known examples of Voice over IP is Skype, which has provided users the ability to share instant messages, voice, and video calls with others across the globe.
VoIP offers bandwidth efficiency and a lower cost in comparison to a traditional phone system. This makes the option more attractive for business use. For over a decade, approximately 80 percent of international Private Branch Exchanges had switched to VoIP for this exact reason. For communications companies competing with VoIP providers, packages are offered are typically based on the size of a business and they offer a communication services package that includes telephone calls, fax capabilities, voicemail, email, and conferencing via the web. VoIP providers, such as United World Telecom, can offer a single network that can facilitate voice and data. This reduces infrastructure costs significantly. Extensions on VoIP systems cost substantially less than extensions that use hardware-based Private Branch Exchanges.
Another benefit of Voice over IP is that the interfaces are more user-friendly than Private Branch Exchanges. The systems are not only simple to set up, but also extremely simple to use. The systems accommodate mobile use at all times and other benefits include the ability to have a receptionist that works virtually, conferencing, extension dialing, and music for those on hold to listen to.
Voice over IP can also work with local or toll free phone numbers, conference extensions, and virtual fax extensions, making it an extremely versatile option.
Subscribing to a VoIP service enables businesses to place and receive calls over the service. The communication needs of businesses vary depending on their products, services and individual needs. United World Telecom’s extensive experience in the global communications sector allows the company to be especially qualified to assist any organization or individual customer in selecting the best plan for their use. This is important in order to make optimal use of the VoIP technology, all of its benefits while taking advantage of the lower costs.
To extend the use of VoIP beyond the computer, a customer must also have a phone number that is assigned by United World Telecom. United World Telecom provides a clear set of instructions as well as guidance, along with around-the-clock customer service to ensure availability to customers all over the world.
United World Telecom was founded over 20 years ago as a callback service provider and has transitioned to being a call forwarding service provider and leader in the global communications industry, providing international toll free and local numbers. United World Telecom serves thousands of businesses throughout the world; from smaller organizations to large international corporations, while also servicing many customers who utilize the service for their personal use.
United World Telecom offers additional features, such as call recording, time of day routing, customizable ringtones, rollover minutes, customized greetings, voicemail, and select country forwarding.
For businesses, VoIP helps to reduce costs, improve productivity levels, and enhance collaboration by allowing workers to easily collaborate via voice chat, video chat, web conferencing, and the use of instant messaging. Employees of an organization can also use these methods to communicate with customers and other business-related contacts. Businesses can easily move or modify telephone extensions and locations, which helps the business to save money with the benefit of increasing flexibility. The company’s staff can use the communications system from their home or while traveling.
The use of Voice over IP is the first step toward greater productivity and increased efficiency, giving companies a competitive edge with simplified communication tools and the ability to focus time and money in other areas that will carry the organization further along the road to success.
Contact United World Telecom today to discuss the individual needs of your business, and to learn how Voice over IP can help you get closer to your business success goals.