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Aircall.io Alternatives

aircall alternatives

Looking for a new phone service provider for your call center? Compare the similarities and differences between Aircall.io and one of the strongest Aircall.io alternatives, United World Telecom. Both companies provide virtual phone communication solutions. However, they differ in terms of the features and prices offered.

Aircall.io v/s United World Telecom

Aircall.io United World Telecom
Lowest plan $30 / month per user $7.95 / month
Number of plans available 3 5
International numbers offered 100+ countries 160+ countries
Free Trial Yes Yes
Important Features Offered
Call Recording
Rollover Minutes
Outbound Calling
Call Conferencing
Extensions
Interactive Voice Response
Integrations
Time-Based Routing
Simultaneous Ringing
Voicemail to Email
Call Forwarding
Call Whispering
Reports and Analytics
Vanity
Black & White Lists
Number Parking
Customizable Caller ID
Multichannel Customer Support
Account Management

Available Plans

Aircall.io
Essentials Professional Custom
Billed annually $30/month per user $50/month per user Contact for details
Billed annually $40/month per user $70/month per user Contact for details
United World Telecom
Basic Value Power Premium Enterprise
Prices $12.95/month $23.95/month $78.95/month $158.95/month $248.95/month

Pricing Structure and Features Included

Aircall.io has 3 subscription options that can be billed monthly or annually based on your preference. It is important to note, however, that the charges are per user, and the limit is 3 users. Also, one number is included in each plan and you can get an additional number for $6 per month. Free features included in each Aircall.io plan are:

  • Custom music and messages
  • Opening hours
  • Call from any number
  • Smart queuing
  • IVR (Vocal server)
  • Extensions
  • Call recording
  • Conference call
  • Voicemail by email
  • Hold with music and more.

Aircall.io alternatives, on the other hand, offer more plans that are ideal for businesses of any size. For example, United World Telecom has 5 plans based on calling minutes required. So, a small business with a low call volume can opt for the $12.95 per month and get 200 minutes worth of talk time. While a large corporation with a heavy call volume can choose one of the larger plans and receive more minutes. However, no matter which plan you go ahead with, you can access free features included in each United World Telecom plan, such as:

  • Black and White Lists
  • Simultaneous Calling
  • Failover Forwarding
  • Advanced IVR
  • Local Ringback Tones
  • Customer Greeting
  • Call Transfer
  • Voicemail to Email
  • Time of Day Routing
  • Fax to Email
  • Dedicated Account Manager
  • 24/7 Customer Support

Aircall.io Alternatives: Communication Tools You Need

The basic set of features are the same across both providers. Yet, they also offer special features for additional prices that prove to be helpful communication tools. For example, United World Telecom offers Outbound Calling starting at $25 a month. This lets you customize your caller ID by displaying your choice of a purchased number. In other words, it lets you override the caller ID, using your virtual number, which you would probably prefer to display. You can also add Call Recording for a $3 monthly fee which records up to 100% of calls.

Aircall.io also offers Outbound Calling but you need to prepare a plan or call a representative to get an exact quote for your needs. Aircall.io, however, offers many integrations that can work well alongside your daily projects and processes. Some of the integrations offered are Hubspot, Zendesk, Magento, BigCommerce, HappyFox, Microsoft Teams, etc. These tools can help increase productivity within the office space.

Aircall.io Alternatives: Consider United World Telecom

Deciding which phone service provider to use for your business communications needs is a big and important decision. A communication system can increase productivity and collaboration while also bringing your customers closer to your product. Because of this, you want to make sure you understand the different options available to identify which plan and features work best with your company.